Our Guarantee and Return Policy
Our Guarantee
Our customers can expect to receive a quality product at a reasonable price, backed by our guarantee against defects in
materials and workmanship. If you are not completely satisfied with your merchandise upon receipt due to damage or
defect, please contact us within 7 days and we will replace your item.
Returns
You may return new, unopened items sold within 14 days of the item(s) ship date for exchange or refund. Items should be
returned in their original product packaging in their original condition, not worn or altered. We'll also pay the return
shipping costs if the return is a result of our error. Any exchange or refund will be for the original price paid minus shipping
and handling.
You should expect to receive your refund within four weeks of giving your return package to the carrier, however, in many
cases you will receive a refund more quickly. This time period includes the transit time for us to receive your returned item
(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time
it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once
we've received and processed the returned item. Refunds are credited back to buyer via original method of payment used.
In the event an item is unavailable for replacement, a refund will be issued. If we feel that our return policy is being
abused, we reserve the right to refuse exchanges and refunds.
Orders Returned After 14 Days
Orders that were delivered more than 14 days ago receive only a Partial refund if you do choose to return it. If you still
wish to return it, follow our Return instructions.
Partial Refunds
Partial Refunds will be issued for the following items:
• Most items that are returned more than 14 days after delivery.
• Any item that has obvious signs of use.
• 20% restocking fee will apply.
• Any item not returned in the condition it was received.
Exchanges
If you received a faulty item and need to exchange it for the same item, please e-mail us with the order number and item
number being returned.
If you would like to exchange an item for a different one, using your RMA authorization code, please return the original
item (you will be refunded your original purchase price once we receive the item) and place another order for the item you
wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note
that it takes us 3 to 5 business days to process returns once they arrive at our Return Center.
Return Material Authorization (RMA) numbers are required for all Returns.
Defects or Damaged Goods Returns
Damage or defects must be reported to The Old Gift Shop within 7 days of delivery. We will replace or refund your money if
no replacement is available. Shipping charges are not refundable.
In order to return merchandise, please email us for an RMA (Return Material Authorization) number first. The RMA number
received must be affixed to the merchandise in order that our Returns department may identify the item for faster
processing.
IMPORTANT: We cannot accept and process returns without an RMA number.
To request an RMA number, please contact us and provide the following information:
1. Your name and phone number (with area code)
2. Your order number
3. The item or model number you would like to return
4. The reason for your return (defect, damaged during shipping, shipping error etc)
5. If you are returning for a refund or replacement
As soon as we receive your information we will contact you with detailed return instructions. All return requests must be
done in writing (e-mail or postal mail), return requests by telephone are not accepted.
If your item was damaged during transport, please retain the original packaging.
Once an RMA# has been issued by The Old Gift Shop:
Our Guarantee
Our customers can expect to receive a quality product at a reasonable price, backed by our guarantee against defects in
materials and workmanship. If you are not completely satisfied with your merchandise upon receipt due to damage or
defect, please contact us within 7 days and we will replace your item.
Returns
You may return new, unopened items sold within 14 days of the item(s) ship date for exchange or refund. Items should be
returned in their original product packaging in their original condition, not worn or altered. We'll also pay the return
shipping costs if the return is a result of our error. Any exchange or refund will be for the original price paid minus shipping
and handling.
You should expect to receive your refund within four weeks of giving your return package to the carrier, however, in many
cases you will receive a refund more quickly. This time period includes the transit time for us to receive your returned item
(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time
it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once
we've received and processed the returned item. Refunds are credited back to buyer via original method of payment used.
In the event an item is unavailable for replacement, a refund will be issued. If we feel that our return policy is being
abused, we reserve the right to refuse exchanges and refunds.
Orders Returned After 14 Days
Orders that were delivered more than 14 days ago receive only a Partial refund if you do choose to return it. If you still
wish to return it, follow our Return instructions.
Partial Refunds
Partial Refunds will be issued for the following items:
• Most items that are returned more than 14 days after delivery.
• Any item that has obvious signs of use.
• 20% restocking fee will apply.
• Any item not returned in the condition it was received.
Exchanges
If you received a faulty item and need to exchange it for the same item, please e-mail us with the order number and item
number being returned.
If you would like to exchange an item for a different one, using your RMA authorization code, please return the original
item (you will be refunded your original purchase price once we receive the item) and place another order for the item you
wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note
that it takes us 3 to 5 business days to process returns once they arrive at our Return Center.
Return Material Authorization (RMA) numbers are required for all Returns.
Defects or Damaged Goods Returns
Damage or defects must be reported to The Old Gift Shop within 7 days of delivery. We will replace or refund your money if
no replacement is available. Shipping charges are not refundable.
In order to return merchandise, please email us for an RMA (Return Material Authorization) number first. The RMA number
received must be affixed to the merchandise in order that our Returns department may identify the item for faster
processing.
IMPORTANT: We cannot accept and process returns without an RMA number.
To request an RMA number, please contact us and provide the following information:
1. Your name and phone number (with area code)
2. Your order number
3. The item or model number you would like to return
4. The reason for your return (defect, damaged during shipping, shipping error etc)
5. If you are returning for a refund or replacement
As soon as we receive your information we will contact you with detailed return instructions. All return requests must be
done in writing (e-mail or postal mail), return requests by telephone are not accepted.
If your item was damaged during transport, please retain the original packaging.
Once an RMA# has been issued by The Old Gift Shop:
- Returned item must be received by The Old Gift Shop in a timely manner.
- Must include a copy of the packing list, RMA# and reason for the return
- Product must be repacked into its original packaging
- RMA# must be visible on outside of shipping carton (not inner carton)
- Item must be shipped to the address provided by The Old Gift Shop.
- Item must be shipped via a traceable method to ensure proper arrival at our facility.
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| Safe and Secure Shopping |
| The Old Gift Shop Find Gifts, Collectibles, Miniature, Souvenir, Crystal, Pewter, Bronze Figures, Figurines, and many other home decoration ideas at The Old Gift Shop |
| Est. 1996 |
| Old World Home Decor, Figurines, Gifts & Collectibles |
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